ANAVENIR

Privacy Policy

 

It describes the steps we take to protect your personal information and how and why we collect, use, retain and disclose your personal information, whether obtained online, in our stores, or through the offering and delivery of one of our services (collectively in this Privacy Policy “AnAvenir” “we” “us” or “our”).

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What is personal information?
Personal information means any information about an identifiable individual, other than certain business contact information. This includes information such as your name, address, telephone number, birth date, payment card numbers, purchase information and e-mail address.

Collection, use and disclosure of your personal information – provision of goods and services

AnAvenir collects, uses and discloses personal information in order to provide you with goods and services and/or information on products and services you might be interested in. We also collect, use and disclose your personal information to comply with legal and regulatory requirements and as otherwise may be permitted or required by applicable laws.

What We Collect

 

Information You Provide to Us

We collect your personal information in connection with the provision of goods and services to you, including but not limited to situations when you:

• make purchases or returns in one of our online Services

• communicate with our customer service representatives

• purchase major home fashions, e.g. appliances

• create a Gift Registry with AnAvenir

• apply for a AnAvenir account

• sign up for our eNewsletter or other communication channels

• enter into a contest, promotion or survey

• join our subscription list or enroll in personal shopping

• engage with AnAvenir on social media

We collect personal information about you for various purposes, including to:

• manage our business and to register and maintain accurate accounts for you

• verify your identity for our mutual protection

• verify your eligibility for, and/or to provide you with, products, services and promotions

• provide you with information about our products, services and promotions (see below under “Collection, use and disclosure of your personal information - for optional purposes”)

• generate statistics and aggregate reports for internal use

• meet legal and regulatory requirements

 

Account information

To create an account, you must provide a username and password. Your username is public, and it doesn’t have to be related to your real name. You may also provide an email address. We also store your user account preferences and settings.

 

Content you submit

We collect the content you submit to the Services. This includes your posts and comments including saved drafts, your messages with other users (e.g., private messages, chats, and mail), and your reports and other communications with moderators and with us. Your content may include text, links, images, gifs, and videos.

 

Actions you take

We collect information about the actions you take when using the Services. This includes your interactions with content, like voting, saving, hiding, and reporting. It also includes your interactions with other users, such as following, friending, and blocking. We collect your interactions with communities, like your subscriptions or moderator status.

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Transactional information

If you purchase products or services from us or sign up as a potential advertiser on AnAvenir Ads, we will collect certain information from you, including your name, address, email address, and information about the product or service you are purchasing. Payments are processed by third-party payment processors (e.g., Stripe and PayPal), so please refer to the applicable processor’s terms and privacy policy for more information about how payment information is processed and stored.

 

Other information

You may choose to provide other information directly to us. For example, we may collect information when you fill out a form, participate in AnAvenir-sponsored activities or promotions, apply for a job, request customer support or otherwise communicate with us.

 

Information We Collect Automatically

When you access or use our Services, we may also automatically collect information about you. This includes:

• Log and usage data. We may log information when you access and use the Services. This may include your IP address, user-agent string, browser type, operating system, referral URLs, device information (e.g., device IDs), pages visited, links clicked, the requested URL, hardware settings, and search terms. Except for the IP address used to create your account,

• Information collected from cookies and similar technologies. We may receive information from cookies, which are pieces of data your browser stores and sends back to us when making requests, and similar technologies. We use this information to improve your experience, understand user activity, personalize content and advertisements, and improve the quality of our Services. For example, we store and retrieve information about your preferred language and other settings. For more information on how you can disable cookies, please see “Your Choices” below.

• Location information. We may receive and process information about your location. For example, with your consent, we may collect information about the specific location of your mobile device (for example, by using GPS or Bluetooth). We may also receive location information from you when you choose to share such information on our Services, including by associating your content with a location, or we may derive your approximate location from other information about you, including your IP address.

 

Information Collected from Other Sources

• We may receive information about you from other sources, including from other users and third parties, and combine that information with the other information we have about you. For example, we may receive demographic or interest information about you from third parties, including advertisers, and combine it with our own data using a common account identifier such as a hash of an email address or a mobile-device ID. You can control how we use this information to personalize the Services for you by adjusting your account preferences.

• Facebook / Google services. If you authorize or link other services (e.g., third-party apps or websites) to access your AnAvenir account, AnAvenir receives information about your use of that service when it uses that authorization. Linking services may also cause the other service to send us information about your account with that service. To learn how information is shared with linked services, see “How Information About You Is Shared” below.

• Information collected from integrations. We also may receive information about you, including log and usage data and cookie information, from third-party websites that integrate our Services, including our embeds, buttons, and advertising technology. For example, when you visit a website that uses cookies, embeds or beacons, we may receive information about the web page you visited. You can control how we use this information to personalize the Services for you by contacting legal@AnAvenir.com.

 

In most cases we collect personal information directly from you. However, in some cases, we obtain certain personal information from other sources. Unless there is a legal exception, we will obtain your consent to collect personal information about you from other sources.

 

Personal information will not be used without your consent for purposes other than those for which it was collected. From time to time, we may wish to use your personal information for new or additional purposes. We will obtain your consent to use your personal information for such new or additional purposes before doing so.

Unless you are advised otherwise at the time of collection, any personal information collected by these organizations is collected on behalf of AnAvenir and will be used and maintained by AnAvenir. These organizations will likely have their own privacy policies that will also apply to your personal information that they collect. They can furnish you with a copy of their privacy policies.

We may use your personal information in connection with the purposes for which you have provided it.

 

For example:
When you make purchases or returns in one of our online Services:

We will use your personal information as is necessary to process your transaction, including payment and shipping, to verify your identity and address, and to administer our post-purchase survey. When making returns, you may be asked to provide personal information for fraud prevention purposes.

When you purchase home equipment, e.g. small appliances:

We will use your personal information as is necessary to ensure proper delivery of your purchase, follow up on any service matters, assist you with any manufacturer warranty claims, and to process extended warranty renewals.

When you create a Gift Registry with AnAvenir:
We will use your personal information to publish your name and event date so that purchases can be made from your registry, follow up on any service matters, advise you of any fulfillment matters, allow you to track or delete items from your registry, and to manage the completion of your registry.

When you join the AnAvenir Rewards program:
We will use your personal information to establish and administer your AnAvenir Rewards account and/or to determine your eligibility for the program. We will also use your personal information to communicate with you about special offerings for certain accountholders, such as advance sales notices, invitations to events, and mailing of fashion guides.

When you subscribe for our eNewsletter or other communication channels:
We will use your personal information to email you our eNewsletter. If you wish to unsubscribe from our eNewsletter, please click the “unsubscribe” option that appears at the bottom of every eNewsletter. If you opt in, we may use your personal information to mail you special offers and/or materials. If you sign up for AnAvenir Mobile, we will use your mobile phone number to text you special offers.

When you join our subscription list or enroll in personal shopping:
The information you provide when you join our subscription list is collected by AnAvenir to administer our subscription program. Your information may be shared by our affiliates when you sign up for the subscription program at certain counters. If you wish to have your name removed from our subscription list, please contact legal@AnAvenir.com. When you enroll in personal shopping, your personal information will be used to select and deliver merchandise and to process payments or returns.

When you engage with AnAvenir on social media:
When you interact with us on social media, the personal information you provide may be used to determine your identity, respond to your customer service inquiries, questions or comments and take other appropriate actions in response to your inquiries or postings.

 

We may share information that we collect within the AnAvenir group of affiliated companies, including future affiliates. In addition, we may disclose your personal information to third parties as follows:

• with your express consent

• for debt collection purposes

• for loss and fraud prevention purposes

• if required or permitted by law

• in connection with a sale or potential sale of all or part of AnAvenir Incorporated’s business (in that event we will only disclose your personal information if we are satisfied that the other party will apply appropriate security safeguards to the personal information and return the personal information to us if the transaction does not proceed)

• for optional marketing purposes (see below under “Collection, use and disclosure of your personal information - for optional purposes”)

 

The insurance products arranged for by AnAvenir Services are underwritten by third party insurance companies and service providers. Your insurance application submission constitutes your consent to disclose your personal information to such third parties to determine your eligibility for, and/or to provide you with the insurance product you applied for.

How Information About You Is Shared:

When you use the Services, certain information may be shared with other users and the public. For example:

• When you submit content (such as a post or comment or public chat) to the Services, any visitors to and users of our Services will be able to see that content, the username associated with the content, and the date and time you originally submitted the content. AnAvenir allows other websites to embed public AnAvenir content via our embed tools. AnAvenir also allows third parties to access public AnAvenir content via the AnAvenir API and via other similar technologies. Although some parts of the Services may be private or quarantined, they may become and you should take that into consideration before posting to the Services.

• When you send private messages, messages via mail, or private chats, the recipients of those messages will be able to see the content of your message, your username, and the date and time the message was sent. Keep in mind that additional users may be invited to join a private chat after you send a message. Moderators may elect to have mail forwarded to their email accounts and, as a result, any mail received by these moderators will be subject to the terms and policies of the moderator’s email provider.

• When other users view your profile, they will be able to see information about your activities on the Services, such as your username, prior posts and comments, AnAvenir Subscription plans and how long you have been a member of the Services. If you choose to make the information public, your profile may also include your history.

• We offer social sharing features that let you share content or actions you take on our Services with other media. Your use of these features enables the sharing of certain information with your friends or the public, depending on the settings you establish with the third party that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the third parties that provide these social sharing features Tumblr, Facebook, and Twitter or any online social media.

Please note that, even when you delete your account, the posts, comments and messages you submit through the Services may still be view-able or available on our servers.

 

Otherwise, we do not share, sell, or give away your personal information to third parties unless one of the following circumstances applies:

• With linked services. If you link your AnAvenir account with a third-party service, AnAvenir will share the information you authorize with that third-party service. You can control this sharing as described in "Your Choices" below.

• With our partners. We may share information with vendors, consultants, and other service providers (but not with advertisers and ad partners) who need access to such information to carry out work for us. The partner’s use of personal data will be subject to appropriate confidentiality and security measures.

• To comply with the law. We may share information in response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, legal process or governmental request, including, but not limited to, meeting national security or law enforcement requirements. To the extent the law allows it, we will attempt to provide you with prior notice before disclosing your information in response to such a request and compliance activities to government requests.

• In an emergency. We may share information if we believe it's necessary to prevent imminent and serious bodily harm to a person.

• To enforce our policies and rights. We may share information if we believe your actions are inconsistent with our user agreements, rules or other AnAvenir policies, or to protect the rights, property, and safety of ourselves and others.

• With our affiliates. We may share information between and among AnAvenir, and any of our parents, affiliates, subsidiaries, and other companies under common control and ownership.

• With your consent. We may share information about you with your consent or at your direction.

• Aggregated or de-identified information. We may share information about you that has been aggregated such that it cannot reasonably be used to identify you. For example, we may show the total number of times a post has been voted without identifying who the visitors were.

 

Ads and Analytics Partners

We may partner with third-party advertisers, ad networks, and analytics providers to deliver advertising and content targeted to your interests and to better understand your use of the Services. These third parties may collect information sent by your computer, browser, or mobile device in response to a request for content, such as unique identifiers, your IP address, or other information about your computer or device.

 

Advertisers and Ad Networks

Our ad partners and ad networks may use cookies and related technologies to collect information when ads are delivered to you on our Services, but AnAvenir does not link to or provide them with your actual AnAvenir account details. This means that AnAvenir does not share your individual account browsing habits with advertisers. AnAvenir cannot see advertisers’ cookies and advertisers will not see AnAvenir cookies.

 

Analytics Partners

We use analytics partners (such as Google Analytics) to help analyze usage and traffic for our Services. As an example, we may use analytics partners to analyze and measure, in the aggregate, the number of unique visitors to our Services.

 

Your Choices

As a AnAvenir user, you have choices about how to protect and limit the collection, use, and disclosure of information about you.

Accessing and Changing Your Information

 

You can access and change certain information through the Services. Please contact legal@AnAvenir.com if you have questions.

 

Deleting Your Account

You may delete your account information at any time from the user preferences page. When you delete your account, your profile is no longer visible to other users and disassociated from content you posted under that account. Please note, however, that the posts, comments, and messages you submitted prior to deleting your account will still be visible to others unless you first delete the specific content. We may also retain certain information about you as required by law or for legitimate business purposes after you delete your account.

 

Controlling the Use of Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject first- and third-party cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

 

Controlling Advertising and Analytics

Some analytics providers we partner with may provide specific opt-out mechanisms and we may provide, as needed and as available, additional tools and third-party services that allow you to better understand cookies and how you can opt-out. For example, you may manage the use and collection of certain information by Google Analytics here.

 

Service Providers
We may disclose your personal information to third party service providers that perform services for us, such as delivery of goods and information processing. We require all such service providers to keep your information confidential and secure and to have privacy policies and security standards with respect to personal information that are comparable to ours.

Your personal information may be processed and stored in the Canada and United States (whether by us or by our service providers) and may be accessible to the Canada and United States government, courts or law enforcement or regulatory agencies through the laws of the Canada and United States.

 

Subject to any legal exceptions, we will inform you as to why we are collecting your personal information and with whom it will be shared, if applicable, and we will obtain your consent at or before the time of collection. Depending on the circumstances, such as the way personal information is collected and the type of personal information, your consent may be implied.

We will not unreasonably require your consent to the collection, use or disclosure of your personal information for purposes other than those for which the information is collected as a condition to providing you with a product or service.

You may refuse to provide or withdraw your consent to the collection, use and disclosure of your personal information at any time, unless legal reasons prevent you from doing so. However, if you refuse to provide or you withdraw your consent, we may be unable to provide you with certain goods and services.

If you would like to withdraw your consent, please contact legal@anavenir.com.

 

Collection, use and disclosure of your personal information - for optional purposes

AnAvenir may wish to use the personal information you provide to communicate with you for the purpose of offering you other products and services or allowing select organizations to offer you other products and services. These offers may be sent to you by mail, fax or electronically, including by email, text or sound messages, or by telephone by way of an Automatic Dialing Announcing Device at the telephone number you have provided to AnAvenir.

The collection, use and disclosure of your personal information for such marketing purposes is entirely optional and not required as a condition of doing business with us. You may withdraw your consent at any time. Because of distribution schedules, you may continue to receive marketing communications for a short period of time while your request is processed. If you would like to withdraw your consent, please contact legal@AnAvenir.com.

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Maintaining and safeguarding personal information:

AnAvenir has adopted security measures appropriate to the sensitivity of the information to protect your personal information against unauthorized access, loss or theft.

AnAvenir limits access to personal information in its possession to those AnAvenir associates and sub-contractors who need to know such personal information to provide you with the goods and services for which the information was collected.

AnAvenir keeps your personal information only for as long as necessary to accomplish the identified purpose(s), and then securely destroys such information.

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Accessing and accuracy of your personal information:
You may request access to your personal information and an account of organizations to which such information has been disclosed. AnAvenir will respond within 120 days of receiving such request. If we are unable to provide you with the information requested within that time, we will advise you and will respond to your request within an additional 120 days. We will need to verify your identity before providing you with the personal information we hold about you.

There is no cost for such request unless you require copies of records. AnAvenir will advise you of the cost, if any, prior to copying those records.

AnAvenir may not be able to provide you with access to your personal information if the information cannot be separated from the records of others, cannot be disclosed for reasons of security or commercial confidentiality, or is protected by legal privilege. If we cannot provide you with access to your personal information, we will advise you of the reasons access is being denied, unless we are prohibited by law from doing so.

You may request a correction to your personal information by writing to legal@AnAvenir.com.

 

AnAvenir Contact:
To obtain a copy of the AnAvenir Privacy Policy, request a correction or to review your personal information, withdraw your consent to the use of your personal information or to ask questions about privacy at AnAvenir, contact legal@anavenir.com

Changes to our Privacy Policy
Our website will contain the most up-to-date version of this Privacy Policy; please review it periodically for changes.

Date of last update: 2024-01-17

 

Website Privacy Information
This website is owned and operated by AnAvenir Incorporated in conjunction with its affiliates.

 

Security
For security of transactions, we use the Secure Sockets Layer (SSL) protocol, which encrypts any information you send to us electronically. The encryption process protects your information by scrambling it before it is sent to us from your computer. Once the website receives your transmission, we make commercially reasonable efforts to ensure its security on our system. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot warrant the security of any information you transmit to us, and you do so at your own risk.

 

Unlawful Activities
We may disclose personal information obtained through this website in order to co-operate with local, provincial, national and international authorities investigating improper or unlawful activities or to report improper or unlawful user activities on this website.

 

Cookies
Your web browser places cookie files on your computer's hard drive. This website uses cookies to remember information you give us so that you don't have to re-enter the information each time you visit this website. Cookies also help us understand which areas of our site are popular by showing us how you and others use our site, in aggregate. For more information about cookies, including how to refuse them, please refer to our cookies page.

 

Web beacons
This website also uses web beacons for many of the same purposes as cookies. Web beacons collect non-personally identifiable information to let us know how our website is being used. We use this information to improve user experience on this website.

 

Information you send to this Website
Apart from information relating to shopping orders, AnAvenir.com Membership or eNewsletters, we do not collect or wish to receive any information or other materials from you through this website that may be considered personal, confidential or proprietary. We will consider any such information and materials that you send to us to be non-confidential, and you will be deemed to have granted to AnAvenir an irrevocable license and consent to use, copy, display, and distribute such information and materials for any purpose whatsoever.